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Job Opportunities

 
  1. General Assisstant
  2. Customer Services & Technical Support Administrator (Mountain Training)

 

Plas y Brenin Logo

GENERAL ASSISTANT

 

General Assistant  - Mountain Training Trust

Salary -  £7.50 per hour (or NMW)

Hours - 36 Hours (full time)

Plas y Brenin is located at Capel Curig in the heart of Snowdonia. In keeping with our spectacular location we take pride in making sure our buildings and their grounds are maintained to a standard that compliments the landscape.

We are able to offer an opportunity for a skilled individual to join our team to maintain our green environments to an expected standard, cut our grass, look after our outdoor spaces and tracks and to generally help out. We are the National Mountain Sports Centre with a lot of visiting customers. Apart from the external appearance of our grounds and buildings, there is a constant need to keep on top of things like taking deliveries, moving stores, undertaking minor repairs fixtures and fittings, keeping the drains going, moving and storing refuse - the list goes on, hence the title of General Assistant.

If you have experience in grounds maintenance and general duties as listed and you have the personality to work in a customer-focused company, then we want to hear from you.

To apply, send in some details about yourself and your experience. Ideally (but not necessarily) this can be your CV with a covering letter of application by e-mail to the Housekeeping Manager, Alan Manouch - alan.manouch@pyb.co.uk

The closing date is Friday 14th July 2017.

Interviews will take place week commencing 24th July 2017.

 

JOB DESCRIPTION

Mountain Training Trust

POST DETAILS

Job Title: General Assistant  

Directly Responsible To The Housekeeping Manager


PRIMARY PURPOSE AND SCOPE OF JOB:

To undertake such general duties as required to facilitate operations at Plas Y Brenin and to maintain the external 18 acres of grounds including undertaking regular preventative maintenance tasks.
To be an ambassador for the Centre working in a customer service focussed environment contributing to the upkeep of an attractive well-maintained facility to a standard that enhances our customer experience.


WORKING RELATIONSHIPS

To work closely with other members of the Facilities Team and other members of staff across the company as required ensuring that facility standards are maintained.


MAIN AREAS OF RESPONSIBILITY

  • The use of plant and machinery, undertaking grass cutting, strimming and hedge cutting operations, clearing leaves from tracks and gullies, undertaking regular manhole checks by lifting covers and clearing drains (rodding) as necessary to keep them flowing and clear.
  • To assist with deliveries of supplies and goods arriving at site, moving them from the point of delivery to the appropriate storage area or place of use for example maintenance stores, equipment and consumables, food and beverages, paper and office supplies, cleaning materials and domestic supplies as required.

 

  • The movement of equipment, furniture, chairs and tables as necessary in the setting up for events, conferences, class rooms and other occasions as will be dictated from time to time by the centre programme of events.
  • Assisting with the general requirements of the Housekeeping Team such as replacing minor fixtures and fittings in rooms, making good with small repairs and ensuring systems work for example clearing blocked toilets.

 

  • Maintaining the external environment as required undertaking such duties as making good defects in paths and tracks by filling in with slate waste, salting and gritting surfaces as required.
  •  Ensuring that all waste and recyclables are stored appropriately keeping a clean and tidy environment at all times with the movement of refuse containers ready for collection as necessary.

 

  • Cleaning the climbing wall, toilets stairs and general area around the climbing wall/pool facility.
  • The driving of fleet vehicles to and from the garage for service, maintenance, MOT and repair as required.

 

  • To undertake any general duties as required of a manual handling nature that supports day-to-day operations and the delivery of the customer experience at Plas Y Brenin.

 

GENERAL RESPONSIBILITIES

  •   Develop the Company’s commitment to equal opportunities and promote non- discriminatory practices in all aspects of work undertaken.
  • Remain flexible and adaptable to any additional demand as it is confirmed, and to be   available to work different hours including weekends / evenings as required.
  • Continually review own performance and development needs in conjunction with your line manager, agreeing targets for change and continuous improvement to enhance business performance and personal effectiveness. This may include a requirement to undertake additional training and / or personal development.

It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements and with financial regulations of the company, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the company’s policies and procedures as specified in the staff handbook.

You are required to actively listen and engage at meetings, read employee communications and refer to company information wherever you are guided. Not following the rules in employment and keeping current on company developments and information will be viewed as a breach of your terms and conditions of employment and could lead to disciplinary action.

 

Person Specification

This post requires an individual with an instinctive eye for detail in maintaining a clean and tidy environment. There is a need to be practical, hands on, adaptable and flexible being responsive to a variety of different demands with a will to deliver the best possible level of service.

Key Knowledge, Experience, Abilities and Skills

Experience in horticultural maintenance of areas of land.

Essential

Operation and maintenance of grass cutting equipment, mowers, strimmers

Desirable

Able to plan approaches to various tasks, using own initiative in problem solving issues that may arise from time to time.

Essential

Manual handling skills - good appreciation of safe systems of work and working at heights.

Essential

Able to produce a good quality standard of finished work in terms of maintaining the green environment and when undertaking any DIY type duties.

Essential

Hold a current valid drivers license.

Essential

 
 

Personal Qualities and Behaviours

Able to work without close supervision whilst being a supportive member of the Facilities Team

Essential

Open to being challenged and responding positively to demands

Essential

A committed and loyal individual with the will to see the company succeed.

Essential

Commitment to respond to customer needs

Essential 

Committed to being part of a team and working harmoniously with others

Essential

Excellent interpersonal skills, approachable, engaging

Essential

 

 

 

 

 

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Mountain Training Logo

Customer Services & Technical Support Administrator

Do you love the outdoors and want to work in a sector linked to your favourite pastime?
Mountain Training is the awarding body for skills courses and qualifications, and we exist to inspire, enable and develop people as walkers, climbers and mountaineers through leadership and coaching excellence. Our courses are run by a network of providers and course directors who are approved by one of the five national Mountain Training organisations: Cymru, England, Northern Ireland, Scotland or UK.
Located in the stunning Snowdonia National park, this is a fantastic opportunity for someone with a Mountain Training background to work in the heart of the outdoor sector.
Salary: 17,000 - 18,750, depending on skills and experience
Employed by: Mountain Training England
Working hours: This is a full-time permanent post, 35 hours, with fixed working hours of 9-5, Mon-Fri. 25 days annual leave, plus bank holidays. 3 month probationary period.
Post Location: Siabod Cottage, Plas Y Brenin Site, Capel Curig.
Responsibility: Reporting to the Customer Services Manager, you will work as a key member of Mountain Training’s Customer Service Team. Providing administrative support to internal and external customers, this is a small but busy office team and the role involves working with multiple customers, so a dynamic approach is required.

Job description

1. General Enquiries: to deal with queries from candidates, providers and the general public via phone and email, and deal with personal callers to the office.
• Escalate queries or issues to the relevant person where required

2. Undertaking of routine administration tasks within the Mountain Training office:
• To process further award registrations on behalf of Mountain Training England where necessary corresponding with individual applicants.
• To send out pass certificates and registration letters

3. Provide administrative support to technical officers in line with agreed service level agreements:
• Give support to officer staff; especially in preparation for workshops, issues with course reports and providers, etc.
• Work as part of the team when undertaking large mailings and preparation for conferences

4. Assist in the fulfilment of the service contracts with the affiliated membership organisations in line with our service level agreements;
• Web and database data entry
• Telephone enquiries from association members and assisting with membership queries, insurance requests and workshop bookings.

5. Support our Development Officers with a number of key administrative tasks including;
• Organising provider and course director quality assurance visits
• Analysing moderation reports
• Initial screening of training course exemptions and Climbing Wall Leader Award registration applications
• Providing provider and course staff support by email and phone

6. Technology and Supplier Liaison:
• Liaison between Mountain Training, its staff and suppliers
• Assist staff as needed with IT set up
• Troubleshoot any IT issues and work with staff and suppliers to solve problems
Please note that this is purely a liaison role – no technical expertise is required. What is required is a willingness to engage and a motivation to solve problems and find solutions.

7. Additional Duties
• This job description is not exhaustive and the role is expected to evolve, therefore you will be required to undertake any other duties and responsibilities as directed by your line manager.

Person Specification: Skills and Knowledge

 

Essential

Desirable

Knowledge and experience

• Experience working in an office
• PC proficient – programs and software knowledge
- Demonstrate ability to develop and maintain general office systems
- MS Word & Excel proficient

• Previous experience of dealing with customers an advantage, particularly within a Customer Service Team.
• Experience in Quality Assurance administration

Skills

• Time management
- demonstrate an ability to work to deadlines and prioritise work
• Interpersonal skills
- Ability to communicate effectively and constructively
- Possess tact and discretion where required
• Problem solving
- A proactive, friendly approach to resolving issues

- Ability to build rapport with customers

• Language
- Ability to communicate in Welsh is desirable

Personal qualities

• Ability to work as part of a team or individually
• Conscientious
• Reliable
• Flexible
• Self-motivated

• Forward thinking

Education and Qualifications

• Completion of a Mountain Training Award
• GCSE Maths and English – grade C minimum

 

 

How to apply
Application by CV and covering letter to suzanne@mountain-training.org

In your covering letter please make reference to the job description and person specification. You should aim to convince us that you are the right person for this job.

Please feel free to visit our website and our Candidate Management System www.mountain-training.org.

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