APPRENTICE CUSTOMER SERVICE ADVISOR
(Reception & aDMINISTRATION)
This is a residential* 12 month Apprenticeship Scheme focussed on customer service, administration and the running of an outdoor facility underpinned by NVQ Level 2 training in Customer Service
*Non-residential Apprenticeships Considered
It is desirable that you are aged 21 years or over with a full driving licence
You will be paid the apprenticeship rate with benefits and opportunities (there will be deductions for residential accommodation and food)
What are we about?
Plas y Brenin is one of the world’s most iconic outdoor centres with global recognition. This is your opportunity to be part of it.
We are offering a number of great apprenticeship opportunities to come live, work and play in the heart of Snowdonia for 12 months. You will receive deep, rich insight into the operations of our world class facility.
The National Centre is a busy, vibrant place that offers the very best in training, development and assessment across a broad range of adventure sports. We host conferences and events and welcome elite sports teams who use Plas y Brenin as an ideal training base. We are in an unrivalled destination and every year welcome a broad range of customers – from those who simply want to improve their own skills to enjoy the outdoors, to individuals who work professionally in the outdoor sector, both home and abroad.
We aspire to offer an exceptional customer experience - from the meet and greet on arrival to the fitting out of kit in our extensive stores. It’s not simply about providing world class instruction. Two essential activities are reception cover and night duties and it is these two roles that are the main focus of the scheme. Training will be provided for all duties and responsibilities that you will undertake at the Centre.
Plas y Brenin is a 24 hour, 7 day operation and that means working all the shifts including evenings, night work and weekends. This is a full time average 36 hours per week role, organised on a rota basis. Additionally there will be the opportunity to take on paid shifts around the Centre, in the kitchen, on the bar, working with the domestic team, assisting in stores, driving and helping out generally wherever the need arises. The training scheme is therefore ideal for someone who wants exposure to a busy centre and who is interested in customer service and the general running of an outdoor centre.
This scheme is not an instructor development programme – although you will get to know the instructional team and you will have every chance to observe, experience and join in pre-planned courses and events. Given you will be based at the centre, no doubt there are endless opportunities for adventures after work.
What will you be doing whilst working for us?
You will interact with the public – from responding to telephone queries to checking people in on arrival. Working on a shift rota that will include regular weekends, you will be part of a customer services team that is the natural ‘go to’ point for both our centre users as well as members of the public contacting us to find out more. We therefore need someone that can speak with ease about what we do (you will receive training) and have the ability to respond to a wide range of enquiries, requests and concerns. Most importantly you will be an ambassador for our organisation, the public face, first point of contact. You will be undertaking a Level 2 NVQ in Customer Service during your 12 month Apprenticeship. We offer a significant and exciting environment in which you will learn new skills with every opportunity (with mentoring support) to reach your potential.
What we are looking for from you working in this unique environment at the National Centre.
The job description provides the full list of what you might expect to be doing but in summary you will be totally customer orientated in all that you do, you will need to be computer literate, especially in the use of Microsoft Office (Word & Excel) and you will be comfortable with undertaking essential administrative procedures.
We need you to use your initiative and solve problems. You will be good at listening; you will be friendly and personable, good with your team mates and prepared to go that extra mile when the moment calls for it. You will be committed to what we are trying to achieve.
Ideally, we need you to drive and transport our customers and this means to use our vehicles you have to be 21 years of age, having passed your driving test and hold a current driving licence.
The position is subject to an enhanced disclosure check.
Interested in applying?
Send your CV and a covering letter of application explaining what customer service skills you have, and why you want to be one of our Apprentice Customer Service Advisors to
Closing date for applications: Friday 4th May 2018 – Your application will be considered upon receipt, and if shortlisted you will be called for interview straight away.
Potential start date – In advance of July. We will discuss this with you at interview.