Book With Confidence

We know that having something to look forward to is more important than ever. Whatever you're looking to do with us, we can't wait to welcome you back.

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We know that having something to look forward to is more important than ever. Whatever you’re looking to do with us, we can’t wait to welcome you back, but we also understand that you need total confidence that your money is safe and your plans are protected.

We are continually monitoring any adjustments to government regulations closely, and regularly communicating with customers about their bookings.

To help ease any uncertainty, you can book with confidence, as we’re taking an ultra-flexible approach to bookings. In the event we are unable to run your activity or course as planned, we will work through the options below to find a solution that suits you:

  • Reschedule you to a later date if you know your availability.
  • Credit you with a gift voucher to the value of your booking, allowing you to rebook at a later date if you are currently unsure of your future availability.
  • Offer you a full refund.
  • Offer you a non-residential place, if this is possible, and refund the cost of your accommodation to you.

For more information on what to expect when you join us, take a look at our FAQs below:

  • Are you open?

    Yes! We are currently open for Epic Adventure Days, private instructor and guide hire, family activities and NGB training and assessment courses. Pre-booking for any of these activities is essential. Our bar is also open to the public; please click here for opening times.

  • Can you deliver work-based training and services for essential workers?

    Yes – Plas y Brenin is registered as a key worker hotel, and we can host guests who need accommodation for work or training purposes. We can deliver essential work-based training on a residential basis under current restrictions. We’re also able to act as a venue for externally led training courses that meet these criteria. Please get in touch for more information.

  • What can I expect in terms of extra safety measures on my course?

    We have reviewed and will continue to thoroughly review our risk assessments for all activities delivered at Plas y Brenin in line with the latest available guidance. Our staff have undergone additional training to ensure that we can deliver an enjoyable and educational activity programme while continuing to observe social distancing and an enhanced hygiene regimen. These restrictions may affect the venues we choose for activities, for example, those where social distancing would not be possible, but we are confident this will not affect your time with us. We have also reduced the maximum occupancy of our minibuses to facilitate social distancing measures.

  • What can I expect in terms of extra safety measures at Plas y Brenin?

    We have implemented extensive new measures to ensure your safety with us on-site, including;

    All customers will be accommodated on a single occupancy basis, with the exception of those joining us from a household bubble.

    More frequent cleaning, particularly of high-traffic areas and frequent contact surfaces, such as door handles, light switches and tabletops.

    We have temporarily removed kettles from guest rooms; hot drinks are available as part of our breakfast service.

    Social distancing measures, including an overall reduced occupancy of the centre, and restricted capacity of common areas such as the dining room and bar. We are also implementing one-way systems around the centre where necessary to enable customers and staff to move around the building in safety.

    Provision of hand sanitiser points at entrances and exits.

    Additional signage on-site to remind staff and customers to be COVID-19 aware

    PVC screens in place at customer service points to protect staff and customers.

    Adjustments to our housekeeping procedures; fresh linen and towels will only be topped up or provided on request.

  • Are you carrying out any health screening of customers prior to their arrival at Plas y Brenin?

    Yes – all customers will be sent a simple questionnaire to be completed prior to their joining us at the centre. Customers whose responses show they pose a high risk will not be admitted to the Plas y Brenin site and will be asked to reschedule.

  • What courses are you currently intending to run?

    Please browse our website or get in touch with your available dates and area(s) of interest to find out details of our latest course availability. We are continuing to advertise course dates to enable your training, assessment or experience to resume as quickly as possible, but if we are forced to cancel you will be offered an alternative course place, a gift voucher for the full value of your booking, or a refund.

  • What happens if not enough people book onto my course?

    As is normally the case, if your course does not reach viable attendee numbers then we will likely need to cancel your course. In the event this happens, our customer service team will contact you to arrange either a transfer to another scheduled course, or a refund of your course fee. This is in line with our standard terms and conditions; please click here to access them.

  • What happens if there is another spike later on and lockdown regulations are enforced again?

    There is a risk that another increase in infection rates will result in lockdown measures being applied at short notice. In the event this happens, we will contact you to discuss your booking in line with the options given above.

  • What methods of transport can I use to get to Plas y Brenin?

    We currently recommend the usage of a private car to travel to Plas y Brenin, where we have extensive free parking available on site.

  • Should I take out travel insurance?

    We would always recommend that course attendees have appropriate insurance in place prior to joining us for a course.

  • What happens if I show coronavirus symptoms while I am with you at Plas y Brenin?

    In the event you become unwell, please let a member of our team know as quickly as possible. We have measures in place to safely isolate customers or staff who become unwell, and to provide them with prompt medical care.

  • Are you still using minibuses, and how will these be made safe?

    Yes – we will be using our larger minibuses with reduced capacity to enable us to maintain social distancing, and we are asking customers who are participating as a household group to sit with each other to help make this process easier to manage. Minibuses will be regularly cleaned and disinfected as part of our enhanced hygiene regimen, and windows will be kept open to maximise ventilation.

    We are also asking customers to wear masks or another form of face-covering while they are in a minibus with us. We will have spares available, but please bring your own with you if you have one.

  • Do I need to wear a mask at Plas y Brenin?

    We are asking all customers and staff to wear masks when using shared public areas at Plas y Brenin. These areas are clearly indicated with signs. Please bring a mask with you or other face-covering with you.

WE'RE REOPENINGWe're returning to outdoor adventure in line with government guidance, with some activities already available!