Client Bookings Administrator

As Client Bookings Administrator, you'll play a vital role in making sure we have the right people on the right courses, helping develop our business and deliver a first-class customer experience.


As a National Outdoor Centre, Plas y Brenin develops the people that develop the outdoor sector. We train inspiring coaches, instructors and leaders in adventure sports, be they volunteers or working professionals. Our goal is to better support people from all backgrounds to get active outdoors. Owned by Sport England, Plas y Brenin is managed on their behalf by the educational charity, the Mountain Training Trust.

With over 200 different courses on offer, our programme is designed to meet the needs of a diverse, multi-skilled outdoor workforce, alongside individuals looking to develop their own personal skills.

As Client Bookings Administrator, you’ll play a vital role in making sure we have the right people on the right courses, helping develop our business and deliver a first-class customer experience.

If you’re passionate about the outdoors and love the idea of helping people have life-changing experiences, then we want to hear from you.

This is a full-time, permanent position, working 35 hours per week. To download a complete job description and person specification, please click here.

To apply for this position, please send a CV and covering letter explaining why you are the ideal candidate to

The deadline for applications is midnight on 23 February 2020. Interviews will take place in the week commencing 24 February 2020.

Your duties will include:

  • Developing and maintaining customer and client relationships. These will range from individuals booking on to an advertised course to clients or corporate customers looking for bespoke products to meet their specific requirements.

  • Playing a proactive role in continually improving sales and booking procedures to ensure that they are robust, efficient and offer the highest level of customer service.

  • Being actively involved in the implementation and usage of new software systems to include a new bookings system and robust system for tracking and measuring all sales leads, conversions and pipeline opportunities.

Why work at Plas y Brenin?

Plas y Brenin is a hugely rewarding place to work; you’ll benefit from being at the heart of the outdoor sector, and be surrounded by people with a passion for adventure sports. Further benefits of being a part of our incredible team are:

  • Free and discounted places on scheduled Plas y Brenin courses

  • Staff discount in our on-site shop

  • Free packed lunches for staff working off-site, free soup and rolls for on-site staff at lunchtimes, and our famous daily cake at around 5pm

  • 25% discount on meals ordered through our bar

  • Free hire of a range of equipment from our stores

  • Free use of on-site facilities including our climbing wall and training wall, rolling pool, strength and conditioning suite and mountain bike track

  • Free river access at Canolfan Tryweryn

  • Discounted B&B for staff and family members (limits apply).

*Please note that these benefits will not form part of the terms and conditions of any employment, are subject availability and may be amended without prior notice.