Customer Services Advisor

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Full-time permanent customer service advisor position available at National Outdoor Centre, Plas y Brenin.

Fantastic working environment, friendly supportive team, lots of opportunities for the right person.

Full Job Description and Person Specification available here.

About us:

As a National Outdoor Centre, Plas y Brenin develops the people that develop the outdoor sector – from instructors to centre managers to expedition leaders to NGB officers to policymakers. This includes developing inspiring coaches, instructors and leaders in adventure sport, be they volunteers or working professionally in the sector, to better support people, from all backgrounds, to get active in the outdoors.

By hosting conferences, symposiums and meetings, we bring together practitioners from across the UK (and beyond) to share learning, transfer good practice and raise standards. This inspirational venue, with a world-class reputation, is also committed to helping individuals nurture their skills and confidence for independent adventures.

ABOUT THE ROLE

We are looking for a friendly, helpful customer service advisor who will be the face of the Centre, dealing with our customers both over the phone and in person;

  • Providing initial guidance and information to customers, re-directing queries promptly and coordinating feedback on customer enquiries.

  • Processing revenue through the front of house systems accurately to include recording and reporting all facilities use and other income generation.

  • Assist in the costing and provision of quotes for Centre events under the general guidance of the Reception and Admin Support Manager or Senior Management.

  • Undertake the sale of accommodation via use of third party websites, working closely with the various personnel required.

  • Providing administrative support to the Centre as required.

What we offer

  • Friendly, flexible working environment

  • Permanent, year-round work

  • Health and wellbeing support for all employees

  • Free and discounted places on scheduled Plas y Brenin courses

  • Staff discount in our on-site shop

  • Free packed lunches for staff working off-site, free soup and rolls for on-site staff at lunch times, and our famous daily cake at 5pm.

  • 25% discount on meals ordered through our bar.

  • Free hire of a range of equipment from our stores

  • Free use of on-site facilities, including our climbing walls, rolling pool, strength and conditioning suite and mountain bike track

  • Free river access at Canolfan Tryweryn

  • Discounted B&B for staff and family members (limits apply)