Hospitality Manager

Oversee our housekeeping, reception and catering teams, and help us continue to deliver first-class customer experiences.

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As a National Outdoor Centre, Plas y Brenin develops the people that develop the outdoor sector – from instructors to centre managers to expedition leaders to NGB officers to policymakers.

We train inspiring coaches, instructors and leaders in adventure sports, be they volunteers or working professionals. Our goal is to better support people from all backgrounds to get active outdoors.

By hosting conferences, symposiums and meetings, we bring together practitioners from across the UK (and beyond) to share learning, transfer good practice and raise standards. This inspirational venue, with a world-class reputation, is also committed to helping individuals nurture their skills and confidence for independent adventures.

Owned by Sport England, Plas y Brenin is managed on their behalf by the educational charity, the Mountain Training Trust.

We are now recruiting a Hospitality Manager to manage a small Housekeeping, Reception and Catering team. The successful applicant will help drive commercial development by delivering first-class customer experiences to guests staying with us and making use of our facilities. They will have a hands-on role in supporting clients before, during and after their time with Plas y Brenin.

This is a full-time, permanent position, primarily working Monday-Friday, but with occasional evening and weekend work required. Salary is negotiable depending on previous experience and skills.

To apply, please send a copy of your CV along with a covering letter detailing why you feel you’re the ideal candidate for the role to recruitment@pyb.co.uk.

The deadline for applications is midnight on 23 February 2020.

Your duties will include:

  • Promoting and developing event opportunities on-site.

  • Identifying and delivering ways of encouraging the growth of existing business, and securing new business opportunities.

  • Servicing the requirements of existing clients and developing good working relationships with them, seeking further business development opportunities while ensuring standards of service are met and delivered.

  • Meeting clients and potential clients on a face-to-face basis to understand their requirements, promote our services and capture future sales opportunities.

  • Identifying and resolve any problems or challenges with clients and follow these up, ensuring that a satisfactory result is achieved, informing all of the problems and actions that are taken.

  • Motivating and manage the Housekeeping, Catering and Reception teams, offering support and solutions where necessary, as well as monitoring achievements and challenges.

  • Liaising with colleagues and departments across the organisation to ensure the needs of our customers are met at all times.

Role requirements:

  • You will have a strong sales background within the catering, hospitality, events or hotel industry.

  • To have a passion for and demonstrable experience delivering excellent customer service across housekeeping, catering and reception functions.

  • To be able to lead a small team in a positive and energetic manner, and to serve as a role model for staff. You will embody our brand values of integrity, respect, excellence, teamwork and can-do.

  • You will have strong people skills and excel in working face-to-face with clients.

  • You will be highly competent in the use of Microsoft Office and have knowledge of the wider Microsoft 365 package of applications.

  • Experience in using a Customer Relationship Management platform such as HubSpot will be considered advantageous.

  • The ability to speak fluent Welsh would be desirable.

Why work at Plas y Brenin?

Plas y Brenin is a hugely rewarding place to work; you’ll benefit from being at the heart of the outdoor sector, and be surrounded by people with a passion for adventure sports. Further benefits of being a part of our incredible team are:

  • Free and discounted places on scheduled Plas y Brenin courses

  • Staff discount in our on-site shop

  • Free packed lunches for staff working off-site, free soup and rolls for on-site staff at lunchtimes, and our famous daily cake at around 5pm.

  • 25% discount on meals ordered through our bar

  • Free hire of a range of equipment from our stores

  • Free use of on-site facilities including our climbing wall and training wall, rolling pool, strength and conditioning suite and mountain bike track

  • Free river access at Canolfan Tryweryn

  • Discounted B&B for staff and family members (limits apply).

*Please note that these benefits will not form part of the terms and conditions of any employment, are subject availability and may be amended without prior notice.