Reopening for residential courses

No – we are not currently running any residential courses. Customers with existing bookings affected will be contacted by a member of our team to discuss their choice of a rescheduled course, gift voucher credit to the full value of their booking, or a full refund.

We have reviewed and will continue to thoroughly review our risk assessments for all activities delivered at Plas y Brenin in line with the latest available guidance. Our staff have undergone additional training to ensure that we can deliver an enjoyable and educational activity programme while continuing to observe social distancing and an enhanced hygiene regimen. These restrictions may affect the venues we choose for activities, for example, those where social distancing would not be possible, but we are confident this will not affect your time with us.

We have implemented extensive new measures to ensure your safety with us on-site, including;

All customers will be accommodated on a single occupancy basis, with the exception of those joining us from a household bubble.

More frequent cleaning, particularly of high-traffic areas and frequent contact surfaces, such as door handles, light switches and tabletops.

We have temporarily removed kettles from guest rooms; hot drinks are available as part of our breakfast service.

Social distancing measures, including an overall reduced occupancy of the centre, and restricted capacity of common areas such as the dining room and bar. We are also implementing one-way systems around the centre where necessary to enable customers and staff to move around the building in safety.

Provision of hand sanitiser points at entrances and exits.

Additional signage on-site to remind staff and customers to be COVID-19 aware

PVC screens in place at customer service points to protect staff and customers.

Adjustments to our housekeeping procedures; fresh linen and towels will only be topped up or provided on request.

Yes – all customers will be sent a simple questionnaire to be completed prior to their joining us at the centre. Customers whose responses show they pose a high risk will not be admitted to the Plas y Brenin site and will be asked to reschedule.

Plas y Brenin is not currently open to the public, in line with the tier 4 lockdown regulations in force in Wales. Only essential personnel are on site.

Please browse our website or get in touch with your available dates and area(s) of interest to find out details of our latest course availability. We are continuing to advertise course dates to enable your training, assessment or experience to resume as quickly as possible, but if we are forced to cancel you will be offered an alternative course place, a gift voucher for the full value of your booking, or a refund.

As is normally the case, if your course does not reach viable attendee numbers then we will likely need to cancel your course. In the event this happens, our customer service team will contact you to arrange either a transfer to another scheduled course, or a refund of your course fee. This is in line with our standard terms and conditions; please click here to access them.

There is a risk that another increase in infection rates will result in lockdown measures being applied at short notice. In the event this happens, we will contact you to discuss your booking in line with the options given above.

We currently recommend the usage of a private car to travel to Plas y Brenin, where we have extensive free parking available on site.

We would always recommend that course attendees have appropriate insurance in place prior to joining us for a course.

In the event you become unwell, please let a member of our team know as quickly as possible. We have measures in place to isolate customers or staff who become unwell, and to provide them with prompt medical care.

Yes – we will be using our larger minibuses to enable to maintain social distancing and asking customers who are participating as a household group to sit with each other to help make this process easier to manage. Minibuses will be regularly cleaned and disinfected as part of our new hygiene regimen.

We are also asking customers to wear masks or another form of face-covering while they are in a minibus with us. We will have spares available, but please bring your own with you if you have one.

We are asking all customers and staff to wear masks when using shared public areas at Plas y Brenin. These areas are clearly indicated with signs. Please bring a mask with you or other face-covering with you.